Step by step guide on how to reverse MTN mobile money transaction.. Can you imagine how much harder our lives would be without mobile money services? These services have revolutionized sending and receiving cash.
While this technology makes sending and receiving cash easy, people often make erroneous transactions. This is why every Ghanaian should learn how to reverse an MTN mobile money transfer.
Reverse an MTN mobile money transaction
One of the simplest methods to send or receive cash and pay bills is via the MTN mobile money transfer service. If you make a mistake, you must know how to undo an MTN mobile money transfer.
How to cancel a mobile money transfer from MTN
A mobile electronic service called MTN Mobile Money is utilized for monetary transactions. Typically, telecom firms provide this service via alliances with banks.
The service connects to bank accounts to access subscriber accounts. To safeguard customers against fraud, this technology uses a variety of laws and regulations.
Do not worry if you have been wondering how to cancel an MTN mobile money transfer. This may be done in a variety of methods, as will be discussed below.
How long does it take for money to be reversed?
Reporting to MTN Ghana customer care.
After noticing that you sent cash to the wrong number, ensure you make a call to the MTN customer care service requesting your cash back. Follow the steps below to do this. Reverse MTN mobile money transaction.
Call 100 within the first 15 days from the day you made the wrong transaction.
- Select your preferred language.
- Select Mobile Money.
- Select Wrongful Mobile Cash Transactions.
- Select Speak to an Agent.
- Explain your situation to the agent who picks up your call.
- Mention the correct account to which you intended to send cash.
- Mention the account you mistakenly sent the money to.
- State the exact amount of money involved.
Once you request, MTN starts an investigation and sends a message to the person within 15 days. If the person who received your money wrongfully accepts, the amount is credited to your account.
How do you reverse a wrong transaction?
In the unlikely event that you accidentally sent funds to a beneficiary you don’t know, contact your bank right away to seek a transaction reversal. Even if the bank cannot undo the transfer of money, you may always protest in writing to the bank.
Person-to-person transfer
You may use this option if you think the MTN customer service procedure is complicated or sluggish. You must get in touch with the person you unintentionally transferred money to for the person-to-person reversal to function.
The effectiveness of this strategy mostly depends on your ability to persuade the other party to return your money as well as on their morals and ethics. Use the procedures below to make a person-to-person transfer.
In your MoMo transaction message, provide the phone number you accidentally sent the money to.
Call the recipient and let them know the precise amount you sent and the account you meant to send it to. Make sure you talk softly. To prevent arousing fraud suspicions, refrain from yelling at or acting rudely toward the recipient. Keep in mind that there is no formal mediator here.
Ask them kindly to check their mobile money account to verify that they have received your payment.
Once they have verified that the money is there, ask them to reverse it. Even better, as a token of your gratitude, give them a tip from the whole sum. Reverse MTN mobile money transaction.
If you convince the receiver, they can reverse your money. Note that this is not mandatory on their end.
How long does it take to reverse money from MTN?
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Using social media.
MTN Ghana has active social media accounts. You can seek help from the official social media platforms listed below.
Facebook: @MTNGhana
Twitter: @MTNGhana
Instagram:@mtnghana
WhatsApp: 0554300000/ 0555300000
You talk to MTN officials when you use the above social media platforms. Request them to help you retrieve your moeny. reverse MTN mobile money transaction
2. Visiting the nearest MTN Ghana office.
Another alternative is visiting the nearest MTN office to request a reversal. Follow the steps below to complete the process.
- Visit the nearest MTN mobile money agent. Ensure you report the matter within 30 days of the incident.
- Give the exact figure you wrongfully transacted and the number of the wrong recipient.
- Allow time for the claim to be investigated and established.
- Approval of the claim will result in your cash reversal being initiated. This process takes up to 15 days from the day your report
- Confirm a successful mobile money reversal once you get your cash back.
How to reverse MTN airtime transfer.
Apart from cash reversals, it is also possible to reverse airtime. Follow the steps below to reverse airtime transfers.
- Dial the MTN money reversal code, i.e., *170#
- Reply with 7 to access your mobile money wallet
- Select option 5 for airtime reversal
- Put the amount of transaction to be reversed
- Then enter 1 to initiate the process
- You will receive a confirmation SMS when the process is successful
- If the reversal is unsuccessful, visit the nearest MTN mobile money agent to review the claim. You will get the needed assistance from the relevant authorities. The process has rules and regulations that must be adhered to. Reverse MTN mobile money transaction
How long does it take for money to be reversed?
If you paid with a debit card, the money will be sent back to the bank account that is associated with that card. The typical processing time for a refund is 5 to 14 days. You should follow up with the vendor if you have to wait longer than 14 days for your refund.
How can I reverse a wrong transaction?
You can reverse it by making a reversal request on the official MTN social media pages or calling the MTN customer care desk. Alternatively, you can visit the nearest office for assistance or request the wrong recipient to send the cash back to you.
How can I reverse money from MTN?
You can recover your money by placing a reversal request with the customer care desk at the nearest physical office, on social media, or via call.
How do I reverse an MTN mobile money transaction?
You can recover your cash by placing a reversal request with the customer care desk at the nearest physical office, on social media, or via call. You can also ask the wrong recipient to send back your money.
How long does it take to reverse money from MTN?
It takes about 15 days for your claim to be established and processed. If you make a person-to-person transfer, it takes a much shorter period.
All MTN subscribers should learn how to reverse an MTN mobile money transfer. Once you place your request, be patient, as it takes up to 15 days to complete the process. reverse MTN mobile money transaction
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